At Telekinetix we believe that support is a key part of any customised database solution. We offer great value in support packages for solutions built by us as we have confidence in our solutions.
Support & Maintenance
Our comprehensive, tailored support packages reflect our confidence in the systems we design and build.
We also offer support for solutions developed by in-house teams and third party development houses (provided source code access is agreed and available) *.
Each support contract is tailored to the business and application needs of the company as are the costs. Packages start at £50 per month and depend on the complexity, stability and support requirements.
- Telephone & E-Mail support
- Standard 09:00 - 17:00
- Extended hours by negotiation
- Remote diagnosis and assistance option (includes networking equipment)
- Periodic data checks
- Service Level Agreement and escalation process
- Reduced development rates (sometimes incorporating free development days)
- Discounted development and deployment tools (including upgrades)
- Discounts on user and admin training
- Free upgrade implementation
- On-going advice service
* In-house and third party developed solutions are subject to an initial data and application health check..
** All features and benefits are tailored to the client requirements and budget.