Support Services

 

At Telekinetix we believe that support is a key part of any customised database solution. We offer great value in support packages for solutions built by us as we have confidence in our solutions.

 


Support & Maintenance

Our comprehensive, tailored support packages reflect our confidence in the systems we design and build.

We also offer support for solutions developed by in-house teams and third party development houses (provided source code access is agreed and available) *.

Each support contract is tailored to the business and application needs of the company as are the costs. Packages start at £50 per month and depend on the complexity, stability and support requirements.

Support Contract Features**
  • Telephone & E-Mail support
    • Standard 09:00 - 17:00
    • Extended hours by negotiation
  • Remote diagnosis and assistance option (includes networking equipment)
  • Periodic data checks
  • Service Level Agreement and escalation process
Support Contract Benefits**
  • Reduced development rates (sometimes incorporating free development days)
  • Discounted development and deployment tools (including upgrades)
  • Discounts on user and admin training
  • Free upgrade implementation
  • On-going advice service

* In-house and third party developed solutions are subject to an initial data and application health check..

** All features and benefits are tailored to the client requirements and budget.